From Project Issue to Work Order: Designing the Project→FSM Handoff in NetSuite (Construction)

If you’ve ever watched a job-site issue drift from a punch list into the ether, you’re not alone. Between warranty callbacks, missing materials, and photos trapped on someone’s phone, margin leaks love the space between “we found it” and “we fixed it.” The good news: you don’t need heroics—just a clean Project → FSM handoff…

Paolo Pambuena

• August 14, 2025